At Cigar & Bourbon Tickets, we make it easy for attendees to book events and for organizers to host successfully. Below you’ll find answers to the most frequently asked questions about accounts, ticketing, fees, and event support.
Remember to always refer to the specific event details and contact the event organizer if you have any questions or concerns about events or tickets.
Everything you need to know before attending.
If you’ve forgotten your password, you can perform a password reset. Just go to the login page, click Forgot password, and enter your email address. A password reset link will be emailed to you if an account exists for the email address provided.
When you order tickets on Cigar & Bourbon Tickets, a confirmation is sent to the email address you entered for the order. It may be in your spam folder.
If you don’t have the email confirmation, log in to Cigar & Bourbon Tickets and go to All Orders or Purchased Events to view/download your ticket.
If you can’t find your tickets or can’t log in, it may be due to a typo in the email address you entered for your tickets. Contact the event organizer for help from your dashboard via Purchased Events > View > Get Support.
To close your Cigar & Bourbon Tickets account:
Deleting your account will delete your personal data. This action is permanent and can’t be reversed.
If you’re unable to close your account, email us at privacy@cigarandbourbontickets.com. Use the email address associated with the account you want to close.
Yes, all attendees must be of legal drinking age, which is typically 21 years or older, depending on the local laws and regulations.
Generally, the event ticket includes the cost of cigars and/or bourbon tastings. You do not need to bring your own cigars unless specified otherwise. However, it’s always a good idea to check the event details for any specific requirements or recommendations.
Food availability may vary for each event. Some events may offer complimentary food, while others may have food available for purchase. Details regarding food arrangements will be provided on the event page or communicated before the event by the event organizer.
Depending on the event, additional bourbon and cigars may be available for purchase. Some events may have exclusive offerings or limited editions for sale. Details about additional purchases will be provided at the event or on the event page. Please inquire directly with the event organizer.
The venue for each event may vary, and it could be either indoors or outdoors. The event page will provide information about the location and any specific arrangements regarding the event venue. When in doubt, contact the organizer directly.
We accept all major credit cards through our Stripe payment processor. Each ticket purchase includes a 3.4% + $0.99 Service Fee and a 2.9% + $0.30 Payment Processing Fee paid by the ticket buyer.
The fees charged by Cigar and Bourbon Tickets cover payment processing costs as well as costs necessary to operate and maintain the online ticketing platform. All Cigar & Bourbon Ticket fees are non-refundable.
Refund policies may vary depending on the event and the organizer’s policy. Please refer to the terms and conditions or contact the event organizer for specific refund information. All Cigar & Bourbon Ticket fees are non-refundable.
Events on Cigar & Bourbon Tickets are hosted by third-party organizers who set their own refund policies. If refund requests are allowed by the event organizer, you can request one by contacting the event organizer:
Contact Cigar & Bourbon Tickets for help if all of these apply:
* Note – The Service Fee and Processing Fee are non-refundable.
Tax will depend on your local tax regulations and will be determined by the billing address used during checkout.
If you have a Cigar & Bourbon Tickets charge on your statement, it’s likely related to tickets for an event. Your statement will show “CIGAR BOURBON TICKETS” or “CBTICKETS” on your statement.
Check if someone you know has used your card recently to buy tickets on Cigar & Bourbon Tickets. If no one has, contact us for help.
Tickets can be purchased online through our website at cigarandbourbontickets.com. Simply visit the event page, select the desired event category, date, location, and ticket level, and proceed with the secure online payment process.
Ticket purchase limits, if any, will be mentioned on the event page or during the checkout process. This helps ensure fairness and allows more people to attend the events.
For online ticket sales, you will typically receive an e-ticket or QR code via email after completing your purchase. You can either print the e-ticket or present it on your mobile device at the event for admission.
Ticket transfer policies may vary. Some event organizers allow ticket transfers, while others have specific rules in place. Please check the event details or contact the event organizer for more information.
If the event organizer allows transfers, transfers and changes can be managed within the customer’s account dashboard under All Orders > View then scroll under Attendee Detail > Actions and click Edit to update attendee name and email address.
If you’re having technical issues, make sure your browser is up to date, then try clearing your cache and cookies—you can find this option in your web browser’s settings.
If something still isn’t working as expected:
If you can’t order tickets, follow these instructions:
To report an event that violates Cigar & Bourbon Ticket’s Terms of Service or Community Guidelines:
Details and tools to help you host successfully.
To reset your password:
Contact Cigar & Bourbon Tickets if:
If your account is suspended, follow the instructions in the email you received from Cigar & Bourbon Tickets.
To access, delete, or manage your data, go to the Cigar & Bourbon Tickets Privacy Center and select Take control of your data.
Cigar & Bourbon Tickets takes data privacy seriously and complies with all applicable data privacy law obligations. Cigar & Bourbon Tickets seeks to help event organizers comply with their respective obligations.
The owner is the main Cigar & Bourbon Tickets account holder. If the new owner already has a Cigar & Bourbon Tickets account, they must close it before their email can be used for the owner account.
To change ownership:
The new account owner can change the password by completing the Lost Password process.
If you can’t log into the owner account or need to dispute ownership, contact us for help.
To close your Cigar & Bourbon Tickets account:
Deleting your account will delete your personal data. This action is permanent and can’t be reversed.
If you’re unable to close your account, email us at privacy@cigarandbourbontickets.com. Use the email address associated with the account you want to close.
To reset your password:
Contact Cigar & Bourbon Tickets if:
If your account is suspended, follow the instructions in the email you received from Cigar & Bourbon Tickets.
To access, delete, or manage your data, go to the Cigar & Bourbon Tickets Privacy Center and select Take control of your data.
Cigar & Bourbon Tickets takes data privacy seriously and complies with all applicable data privacy law obligations. Cigar & Bourbon Tickets seeks to help event organizers comply with their respective obligations.
The owner is the main Cigar & Bourbon Tickets account holder. If the new owner already has a Cigar & Bourbon Tickets account, they must close it before their email can be used for the owner account.
To change ownership:
The new account owner can change the password by completing the Lost Password process.
If you can’t log into the owner account or need to dispute ownership, contact us for help.
To close your Cigar & Bourbon Tickets account:
Deleting your account will delete your personal data. This action is permanent and can’t be reversed.
If you’re unable to close your account, email us at privacy@cigarandbourbontickets.com. Use the email address associated with the account you want to close.
Stripe can take up to 7 business days to send your first payout. Subsequent payouts should happen within 3 business days. Once a payout is sent, your bank’s processing time determines when the money will arrive in your account.
All refunds are processed through your dashboard. You should respond to all refund requests within five business days.
To issue a refund from your vendor dashboard:
To issue a refund from your Stripe account:
Read more: Refund and cancel payments
Consult a tax professional if you’re not sure what your tax obligations are. Cigar & Bourbon Tickets can’t give tax advice.
If Cigar & Bourbon Tickets requests your tax information, you must provide it, or Cigar & Bourbon Tickets may hold your payouts. Cigar & Bourbon Tickets is required to collect tax information for all paid events that meet certain requirements. This is still true for events that aren’t for profit or are organized by nonprofits.
U.S. organizations that are exempt from federal, state, county, and/or local sales taxes may qualify to have sales tax waived.
Example: Me and my business partner are trying to get visibility on a recurring Herf in the Denver area. Nothing catered and no corporate sponsorship – just some cigar enthusiasts and aficionados looking to fellowship.
That’s exactly the kind of event our platform was built to support. This isn’t just for large corporate or sponsored events—it’s perfect for passionate enthusiasts like yourself who want to bring together fellow cigar lovers in a casual setting.
Here’s how you can leverage the platform for your Herf events:
You can sign up for free! All fees are passed onto attendees.
If you’re charging for ticket sales, Cigar & Bourbon Ticket’s Service Fee is 3.4% + $0.99 of the ticket price and the Processing Fee is 2.9% + $0.30 per transaction.
Review our pricing information here.
Yes. You can post free events and offer $0 tickets at no cost. Cigar & Bourbon Tickets does not charge organizers any monthly fees, enrollment costs, or setup fees.
You can accept credit card payments for your events and manage transactions within your account dashboard.
It’s a great way to keep track of sales, and you can even collect contact information for your attendees. Consider tiered pricing, which can make your event marketable to a broader audience, or VIP experiences for event-goers looking for more.
To make sure you get paid for your ticket sales, it’s crucial to connect your Stripe account. Initial Stripe payouts take approximately 7 businss days. Subsequent payouts usually happen within a few days of the transaction.
The changing landscape of COVID-19 plays a role in how you host events. Establishing a layered strategy of safety precautions, including social distancing, sanitizing, and disinfecting can help you improve safety at your next event. Conduct a venue risk assessment to identify the specific safety concerns at your facility. Check out our Event Safety Playbook and Events Industry Report to identify strategies that other event organizers are using to safely host in-person events with COVID-19 precautions in mind.
Yes, you can scan tickets. With the Cigar & Bourbon Tickets interface, you can check in attendees using your smartphone or tablet’s camera to scan the attendees’ QR codes on their tickets. Event-goers will love being able to check in without printed tickets, and you’ll be able to move attendees through the line more efficiently.
Designing an event page is simple. Log into your Cigar & Bourbon Tickets account and from the Events tab click the Add New Event button. Enter the relevant details about your event and click the Submit Event button. Now you’re ready to share your event page!
The short answer is, Yes. Attendees can change or cancel their registration for Cigar & Bourbon Tickets, provided that you give them that option. Make sure to specify this in your event details. Giving event-goers the flexibility to change their registration will keep them happy, so consider offering this customer-friendly option. Transferrable event registration allows attendees to trade in their tickets for another event of equal or lesser value. They can also have the option to change the attendee name or get a refund (excluding Service Fees and Processing Fees) if it turns out they can’t attend your event.
* Please note, attendees can request to cancel the event within their dashboard via the Get Support option. Also, transfers and changes can only be managed within the customer’s account dashboard under All Orders > View then scroll under Attendee Detail > Actions and click Edit to update attendee name and email address.
Promote your virtual event and sell tickets on Cigar & Bourbon Tickets. When you create your event, in Step #2 toggle on the Virtual Product option.
Effectively marketing your event is the key to selling more tickets. Connect your event registration page to social media to extend your event’s reach. Learn how to promote events on Facebook, use Facebook event ads to drive ticket sales, and even livestream your event to attract future attendees. For more tips, check out the Event Organizer’s Guide to Online Marketing and Advertising.
You will have to add a new estimated date. This can always be changed again if needed:
If the date on your event listing has passed, you can’t edit it or put tickets on sale. Please contactContact Cigar & Bourbon Tickets if this happens.
Related articles
Postpone and reschedule your event
Cancel your event
Cigar & Bourbon Ticket’s Postponed Event Policy
If you can’t find your event to manage it, try these steps:
Check if your event is linked to more than one organization: go to Events and click the Edit button. In Step #2 navigate to the Organizer Group and verify your selection.
You can reschedule or delete a single event instance without affecting other events in a series:
You can’t edit the summary, location, or other details for a single event instance.
If you recently chose to issue a refund, you may have added your card so that Cigar & Bourbon Tickets could charge it. This happens if you don’t have enough money in an upcoming payout to cover the refund. Refund charges are from CBT REFUND TO BUYER or CBT PAYIN FOR EVENT.
Still have questions? Contact support.
If you’re having technical issues, make sure your browser is up to date, then try clearing your cache and cookies—you can find this option in your web browser’s settings.
If something still isn’t working as expected:
If attendees can’t order tickets, give them these instructions:
